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Meet The Hearing Care Centre Front of House Team

At The Hearing Care Centre, we pride ourselves on treating each of our clients like family. From the first phone call to book an appointment to your yearly aftercare appointments, we promise to provide you with the best care and support.

Our front of house team is a huge part of this. Amongst lots of behind the scenes magic, it is their role to greet you, our wonderful clients, and ensure you feel comfortable and at ease when you visit the clinic. If you have any queries or questions, our front of house team are experts at providing you with the answer!

Lots of you will have already met Toni, Lucy, Sharon and Sianne, however, we wanted to help you get to know them even better! So, without further ado, let’s meet the team…

Toni

Hi, I’m Toni, a lot of you will have already met me during your visits to The Hearing Care Centre! I started working here in 2014 and my main role is to welcome you into our practice and provide you with everything you need during your visit. I pride myself on customer care and enjoy learning every aspect of the business. I one day hope to train and become an audiologist so that I can further my career here at The Hearing Care Centre.

Outside of work, I am a busy Mum to three wonderful children. My husband Matt and I enjoy family time, normally involving long walks with our Labrador Sammy!

What encouraged you to get into audiology?

Vicki is a family friend who I have always admired. Her work ethic and business ethos attracted me to join The Hearing Care Centre, and this is where I discovered an interest in audiology.

What is your favourite thing about working at The Hearing Care Centre?

I am so proud of the level of customer service that we offer. We have always gone the extra mile for our loyal clients and this is my favourite thing about working within the team.

What is your most memorable moment since joining the team?

I was invited to attend a product launch, in the beautiful city of York. I really enjoyed the event, especially the team building challenge with a scavenger hunt around the area!

Lucy

My name is Lucy and I joined the team in January 2020. My role as a receptionist involves answering patient enquiries, inviting patients in for routine check-up appointments, cleaning hearing aids and greeting patients upon their arrival at our clinic, amongst other general administrative duties.

I thoroughly enjoy getting to know patients and making their experience as smooth and as easy as can be. I enjoy following our patients’ journey from the moment that I help arrange their initial hearing test, through to the fitting of their aids and seeing the difference that this makes to their lives.

I have previous experience working for the NHS and beforehand graduated from Essex University with a first-class degree in Psychology. In my spare time, I love looking after my one-year-old niece, baking, swimming and binge-watching reality TV series!

 What encouraged you to get into audiology? 

Since studying psychology I have always known that I wanted to find a career within a field that helps people. Although my role as a receptionist helps less directly than an audiologist, it is still a vitally important aspect along the patients’ journey with us.

What is your favourite thing about working at The Hearing Care Centre? 

My favourite part about working for The Hearing Care Centre is seeing the difference our hearing aids make to peoples’ lives. It is rewarding seeing nervous patients’ confidence and contentment grow as soon as their devices are fitted.

What is your most memorable moment since joining the team?

My most memorable moment at work has to be the first day I joined. I was very anxious but I was welcomed into the team with open arms and made to feel at home straight away.

Sharon

Hi everyone, I’m Sharon! I have been working in the hearing care industry for nearly 20 years, with the last 6 years here in Colchester. Across my time in the industry, I have seen many changes in the products and services we are able to offer.

My role involves meeting and helping clients in person on their arrival and after their appointments, dealing with telephone queries and making appointments. I enjoy helping clients with their devices and answering their questions along with the “day to day challenges” of practice life. I deal with a variety of admin and help with the smooth running of the practice.

Outside of work I enjoy reading, country walks, going to the theatre, eating out and generally socialising with family and friends (when we can again). I have 5 small grandchildren and am missing them terribly, and the cuddles, which always make me happy.

What encouraged you to get into audiology?

It was my lucky day when I started working at a hearing care company in Ipswich almost 20 years ago. I was made redundant from a previous company and needed employment quickly, I was offered the job for 2 days a week (my family was younger then) and gradually increased my hours to full time. I then had the opportunity to move to Colchester and have never looked back.

What is your favourite thing about working at The Hearing Care Centre?

Exceptional customer service! I have learnt a lot about how people react to the way they are treated and I know people go away from The Hearing Care Centre knowing they have had the best care we can offer them. This is shown in the way that lots of our clients return to us, and recommend and encourage their friends and family to also choose us.

What is your most memorable moment since joining the team?

I can’t think of just one moment, but one of the best feelings was in the first lockdown when a client called me in tears because their hearing aids wouldn’t work and they couldn’t hear very well. I managed to talk them through several procedures to check and rectify their problem. Some of the things I asked them to do to reset the aids, I wouldn’t previously have thought it possible, of shall I say ‘a person of advancing years’. I was proud of myself but even more so of the client!

Sianne

I’m Sianne and I have worked at The Hearing Care Centre for almost 13 years. I joined in 2008 as the Practice Administrator and since then I have picked up many extra jobs over the years. This includes everything from dressing up as our company mascot ‘Errol the Ear’ at hearing awareness events to helping to manage the company finances!

I am currently the Practice Manager. This means that I manage the front of house staff, do the bookkeeping, and help to ensure the smooth running of the practice on the administrative aspects of the business.

I love to spend time with friends and family, my son was born during lockdown so I have been blessed with lots of quality, but sleepless, days with him throughout the lockdown periods. I also really enjoy travelling and I can’t wait to get on a plane and head to New Zealand to see family and introduce them to the newest family member as soon as we can do so safely.

What encouraged you to get into audiology?

I was drawn to work at The Hearing Care Centre because when I came in to interview (all those years ago!) as soon as I walked in the door it felt like the company had such a lovely family feel and it still continues to feel the same way to this day.

What is your favourite thing about working at The Hearing Care Centre?

I love that such a high level of customer service is part of the ethos here. It makes me feel proud to be a part of it, it’s not just words, it actually exists!

What is your most memorable moment since joining the team?

My memorable moments come from my colleagues who I have had the pleasure to work with over the years, some of who have remained close friends since leaving. Whether it has been whilst we were working or when we have been on company training or days outside of the office they have certainly left me with memories of The Hearing Care Centre I’ll look back and smile about for years to come!

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